By Kevin

What are a manager's most important words?

It's tempting to think that more is always better. But when it comes to words, often less is more. At the dedication of a cemetery in 1863, keynote speaker Edward Everett talked for two hours and his oration was praised on the front paegs of the nation's newspapers.

But history remembers the heartfelt two-minute speech that followed: Abraham Lincoln's Gettysburg Address. When speaking with your employees, remember the power of brevity in...

  • The five most important words: You did a great job!

  • The four most important words: What do you think?

  • The three most important words: I was wrong.

  • The two most important words: Thank you.

  • The one most important word: We.

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